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Wholesale Only
To purchase from us, we require your tax ID number or certificate of
business. Once registered, you will receive a user ID and password, but
in order to have to
access our online catalog and receive the full benefits of being a Vintaj customer,
you will need to fax or email a copy of your business tax ID to our
office. (Fax to 866-228-1846 or email to register@vintaj.com. read
more
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Retail customers
visit our where to buy search page.
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Minimum
Our minimum for all opening orders is $200. You may be asking yourself,
"What if I forget an item?" You will now be able to place re-orders
with no minimum purchase. You will no longer be incurring a 20%
surcharge on orders under $200. We have replaced that charge with a $5
flat handling fee. Standard shipping rates will
apply to secondary orders. Shipping cannot be combined with your
original order unless we receive your second order before your first
order ships.
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Quantity Discounts & Mark up
Order larger quantities of any one particular item and receive a
percentage off of that item!
read more
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Shipping
We do our best to provide you with affordable shipping. Your shipping
charge includes: shipping cost & packaging of your
order. Back orders are shipped free of charge. Since weights and
destinations vary from order to order, shipping rates are based on the $
amount of your purchase. You are charged the same rate no matter what
the weight of the package or your zip code. Please email any shipping
inquiries to shipping@vintaj.com
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Shipping Method
Orders are shipped FedEx, UPS Ground or USPS Global Priority.
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| Shipping Rates |
| US - Domestic Rates: |
International Shipping Rates: |
$0 - $199 = $6.00
+ $5.00 surcharge |
actual shipping cost
+ $5.00 surcharge |
| $100 - $249 = $11.00 |
actual shipping |
| $250 - $499 = $13.00 |
actual shipping |
| $500 - $749 = $18.00 |
actual shipping |
| $750 - $999 = $22.00 |
actual shipping |
| over $1,000 = actual shipping |
actual shipping |
| No cost items are
shipped for a minimum of $3.00 |
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Rush Shipping
We offer expedited or next day air shipping. Please email
shipping@vintaj.com
for rush shipping quotes and requests. Rush shipping applies to shipping
method only. Please remember all shipping times are relative to when
your order is processed by our warehouse. Orders are processed on a
first-receipt basis, Monday thru Friday (excluding US holidays).
Processing time may vary from 1 to 3 business days after you place your
order. Orders placed on Friday may NOT be shipped until Wednesday.
International shipping
All domestic and international orders will be shipped via USPS
Global Priority. International orders may take longer to receive depending on whether
or not they are held up in customs. International shipping charges cover
only the cost of airmail and do not include any additional fees or taxes
your government or postal service may assess upon delivery. We cannot be
responsible for products confiscated by your government.
Order Processing
Orders are processed on a first-receipt basis, Monday thru Friday
(excluding US holidays). Processing time may vary from 1 to 3 business
days after you place your order. Orders placed on Friday may NOT be
processed until Wednesday. Rush order processing is not available at
this time. Please allow 5-10 business days to receive your order.
However, it is likely that your order will arrive in a more timely
fashion. If you need your order by a certain date, please allow plenty
of time for delivery, we suggest ordering 2 weeks prior to the date
needed.
Returns/Exchanges
All returns and exchanges must be pre-approved within 15 days of
purchase. No returns or exchanges will be made for purchases older than
90 days. Email returns_exchanges@vintaj.com for a RMA (return merchandise
authorization number) and Return form. We will replace any defective
item. There is a 20% restocking fee for any returns without defect.
There is no fee for exchanges. Product must be in new condition,
unopened, and unused. Shipping charges are non-refundable. Customer is
responsible for the cost of shipping returned, items. The completed
Return Form, plus a copy of your original receipt must be included in
the returned package for proper processing. We are not responsible for
lost or stolen packages.
Returns Associated with Substandard Product or Shipping Errors
In the event that Vintaj ships products with defects or products that
were not part of the order, Vintaj will issue the customer a Return
Merchandise Authorization (RMA) number and shipping labels so that the
items in question can be returned at the company's expense. Customers
should report such issues and request RMAs by emailing
returns_exchanges@vintaj.com. Upon receipt of returned shipment, we
conduct a Quality Assurance test to determine the appropriate
resolution. If the customer received a defective good, we will send a
replacement. Shipping charges related to the original order will not be
refundable. |
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